What Data WE88 Keeps and How Singapore Players Can Ask About It
You hand over a name, a number, and sometimes a photo. This page says what WE88 does with that. It isn't a lecture. It's the list.
The full legal privacy text still sits in the lobby if you need the long version.
What We Collect
| Data | Why it's there |
|---|---|
| Name, mobile, date of birth | Account, age check, cashout match |
| KYC files | Confirm you are you before larger payouts |
| PayNow / bank traces | Deposit and cashout matching |
| Device and IP logs | Security, duplicate-account checks |
| Game and bet history | Settlements, disputes, bonus checks |
| Chat transcripts | Support follow-up |
What we don't need
- Your password in a message
- A photo of an OTP screen
- A third party's ID to fund your wallet
Cookies and device IDs
The site and the mobile app keep session cookies so you stay logged in. That's login hygiene, not a mystery tracker pitch.
How We Use It
To run the wallet, pay you, stop fraud, and apply terms and conditions. Promo targeting uses play history so promotion cards match what you actually open — slots, live casino, or tickets.
We share data with payment rails and game providers when a round or transfer needs it. We don't post your balance on social media.
Your Asks
Want a correction? Chat with ID. Want a pause on marketing messages? Ask support. Want to stop playing? Use responsible gaming tools first.
Who we are: about us. Frozen rounds: disconnect policy. Rank: VIP. Games: slot games, casino games, esports betting. Routing: FAQ.
KYC Files, Storage, and Common Fears
ID photos exist so cashouts match a person. We don't need a selfie with a handwritten sign unless chat asks during a fraud check. If we ask, do it once, clearly. Don't send the same pack to a Telegram account that "looks official."
Closed accounts aren't wiped the same afternoon. Payment disputes and legal holds can keep records around. That's dull. It's also why a "delete everything now" message may not finish in an hour.
Device logs without the conspiracy
IP and device IDs help us spot two people on one login, or ten logins on one phone. If you travel and the login looks new, we might ask a question. Answer in official chat. Don't post your IP in a public group "to prove it's you."
Marketing toggles
You can ask to stop promo pings. Game history still exists because the wallet needs it. Turning off marketing isn't the same as erasing bets.
| You want | Ask chat for |
|---|---|
| A name spelling fix | Correction plus matching ID |
| Fewer SMS or app pings | Marketing opt-out |
| A copy of what we hold | An access request, then patience |
| To stop playing | Cool-off or exclusion first, then closure talk |
Payment partners see what they need to move SGD or USDT. Game studios see round data so results can settle. That's how a multi-product lobby works. It isn't a public post of your balance.
Don't paste passwords into any form that isn't the official login screen. If a page looks like us but the domain is off by one letter, close it. Bookmark the real one.
Third Parties in Plain English
Banks and PayNow rails see the transfer. Crypto networks see the chain you used. Game providers see the round. Hosting sees traffic. That's the list that matters for a working casino. We don't need your contact book.
If a studio has a maintenance window, they may hold round logs until the game is back. That's why a freeze can take time to display.
Breaches and what you'd hear
If we ever have to warn you about an incident, it will come through official channels, not a random SMS with a short link. Don't tap panic links.
Children
This service isn't for anyone under 18. If we learn a minor is involved, we shut the account down. Don't share the login as a babysitter's toy.
You can ask what we hold. You can ask us to fix a wrong field. You can't ask us to pretend a bet never happened because you dislike the result. History is part of the wallet.
Chat Logs and Tone
We keep transcripts so the next agent isn't starting from zero. Don't put card PINs or full passwords in those messages. If you paste one by accident, change the password on the official screen and tell chat you rotated it. Don't repeat the old password in the same thread.
Voice notes aren't required. Text and screenshots are enough. Don't send videos of your whole gallery. Send the one receipt.
You can ask us to note a marketing opt-out. You can't ask us to erase KYC while the account can still cash out. Those two jobs conflict. We'll explain which one we're doing.
Shared family iCloud photos are a bad place to leave KYC shots. Remove them from camera roll backups if you can. Once an ID is in a family album, you've widened the circle.
We don't need your workplace email. A personal mobile is enough. Using a company phone for OTP is how accounts get stuck when you change jobs.
Privacy Questions People Ask in Support
Why do you need my NRIC or passport?
To match the account to a real person before cashouts. Fake IDs delay or block withdrawals.
Do you sell my number to advertisers?
We use data to run the account, payments, and fraud checks. We don't treat your phone as a public mailing list.
Can I play without giving a mobile number?
Registration expects a number you control. OTP and cashout checks rely on it.
How long do you keep KYC photos?
As long as the account and legal record-keeping need. Closed accounts aren't wiped on the same day.
Who can see my chat logs?
Support staff handling your ticket. Don't paste passwords into chat.
How do I correct a wrong name?
Chat with a matching ID. Don't open a second account to 'fix' the spelling.